Re: OT-NTL compete with BT

["psghome2002" <psghome@xxxxxxx>]

I had a similar thing with them a while back on my telephone 
service - cut me off due to an error on their part (which they 
admitted) but it took them 3 days to re-connect me! Also couldn't 
get through to support line so had to go there in person to complain 
to the helpdesk manager.

--- In ukha_d@y..., "drownedrat" <fluff@i...> wrote:
> After all the complaints about BT, thought I'd join in with fun 
with 
> NTL.
> 
> Get home the a couple of weeks ago to find a letter on my doorstep
> form NTL ~ you will be cut off if you don't pay within seven days.
> Dated 8 days ago, phone's cut off.
> 
> Phone up, pay, reconnected phone & after a couple of hours faffing
> get back my broadband.
> 
> Get home last night. Phone works, TV & broadband gone.
> 
> Phone NTL "You've been cut off because you haven't paid your
bill" 
> Me 'but I did'
> NTL "yes"
> Me 'so why have I been cut off'
> NTL "because you haven't paid your bill"
> me 'do I owe you any money'
> NTL "no"
> 'so can I be recoonected'
> "we'll have you back on by 8pm"
> 'right'
> 
> 9pm - no service
> 
> 'no service - WTF?'
> NTL "sorry can't help call tommorow"
> 
> Glad it's not a critical service.
> 
> Only reason I was behind the first time was because I'd given up 
on 3 
> occasions after 30-45 min waits. Have sent 2 direct debit forms, 
non 
> recieved.
> 
> Probably have to spend ages tonight reregistering broadband for 
the 
> second time this month!!
> 
> No a happy bunny.
> 
> Whinge over.
> 
> A.
> 
> (in broad band withdrawal)

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