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[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] RE: More Meteor Questions
Both
of you are right...
The feature changed with the introduction of
V3
which they call a 'new'' product. In fact you cant even upgrade from V2 to
V3 -
you have to buy the product again. I made a previous post to this list
about it
as I think it is very unfair to existing customers. However the new version
has
a load of features that the were sorely needed inc W2K compatibility and
Outlook
integration.
The new 'licensing' is very restrictive too - it
keys
the software to your hard disk so you can only install it once, on one
machine and if you have to rebuild your machine it is destroyed. This
sort
of protection was in widespread use years ago but phased out due to the
unpopularity and support issues involved.
Kevin
Cant
find the exact message to post a URL so here is the text
...
____________________ previous message re Crucible
Upgrade Policy ______________________
Just to let you all know of the policy that Crucible are now placing on
their
software upgrades for the Meteor etc.
Equinox version 3.1 is the latest version of the software that comes
bundled
with the Meteor and other CTI products, and to upgrade to the version
is
£49.95 - yes that's right half the cost of buying a new Meteor with the
software
bundled !
Now I understand that the new version 3 is a complete rewrite with a whole
new
host of features added including I believe Access and Outlook integration.
A 30
day evaluation copy of the software is available (and on it's way). After
that
time you are required to purchase a license key and the software becomes
tied to
the machine it is licensed on. Yep - so not just one upgrade but you need
one
for each machine with a Meteor attached. Gets expensive for all you multi
line,
multi PC loggers there.
The thing that is the real gripe however is that if you were to buy the
software
>from
f
their OEM's (w/o software) it would cost you - you guessed it £49.95. So in
fact
it's not an upgrade of your existing license it's effectively a new
version.
Some way to reward your past customers eh ...
So is the Meteor still my preferred
CTI device ?? - the answer remains a qualified yes - if you use
the
software. It still doesn't support Call Waiting but it works reliably and
is
good value at just over £100 .
Make
sure the software does what you want though because Crucible
will obviously
sting you for any upgrades and their are other solutions on the horizon if
you
just want CID info.
In fairness to Crucible however this has been very much a 'feature' upgrade
and
their policy seems to be that bug fixes will be provided foc.The
development is
also contracted out. I have a problem with the older software under
W2K
that they have offered to bug fix if necessary. This is a new bug to them
so may
be some issue at my end , I have yet to resolve it. I
am
informed that a large number of users have upgraded their
software and
are very happy with the new features and comfortable probably that ongoing
development work is still underway. Not true of everyone
nowadays.
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