RE: scan are the worst

["Chris Bond" <chris@xxxxxxx>]

F) Guarantees and after sales service



1) We guarantee that the goods will correspond with the stated
description
and specification.

2) We guarantee that the goods will be of satisfactory quality when
delivered to your carrier.

3) We operate a voluntary code which appears below for the return of
goods
which have failed to meet your expectations.

4) Subject to you complying with the voluntary code for the return of
goods
we guarantee that the goods will remain of satisfactory quality in
normal
use for 3 months following delivery to your carrier and will refund the
cost
of the goods or credit the cost of the goods or replace the goods in
accordance with timescale for return of the goods set out in the
voluntary
code.

5) The terms of any manufacturer's guarantee and after sales service will
be
included within the documents accompanying the goods.

6) We are willing to provide advice to you in accordance with the
conditions
below.



H) Return of goods which are in accordance with the contract 



1) No goods delivered to you which are in accordance with the agreement
and
guarantees will be accepted for return by us without our prior written
approval (in accordance with our returns authorisation procedure) and
on
terms to be determined at our absolute discretion.

2) If we agree to accept any such goods for return you shall be liable
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pay a handling charge of (10%) of the invoice price. Such goods must be
returned by you to us carriage-paid and in the original packaging.

3) Goods which are in accordance with the agreement and are returned
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-----Original Message-----
From: Amar Nagi [mailto:amar@xxxxxxx] 
Sent: 03 July 2002 4:43 PM
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] scan are the worst

what does it say in there  that would be relevant to me ? any
he;lp
appreciated as
the memory cost 340pounds in total
-----Original Message----- 
From: Chris Bond [mailto:chris@xxxxxxx] 
Sent: Wed 03/07/2002 16:38 
To: ukha_d@xxxxxxx 
Cc: 
Subject: RE: [ukha_d] scan are the worst
Quote them there own T&C only way I've managed to before.

-----Original Message-----
From: Amar Nagi [mailto:amar@xxxxxxx] 
Sent: 03 July 2002 4:37 PM
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] scan are the worst

Chris only if it was that simple.
they will not give me one. I have now emailed the returns manager
and will see what he has to say
-----Original Message----- 
From: Chris Bond [mailto:chris@xxxxxxx] 
Sent: Wed 03/07/2002 16:31 
To: ukha_d@xxxxxxx 
Cc: 
Subject: RE: [ukha_d] scan are the worst
Simple you have a right to return it if its faulty, get an RMA number
from
them  and send it back.

-----Original Message-----
From: Amar Nagi [mailto:amar@xxxxxxx] 
Sent: 03 July 2002 4:30 PM
To: ukha_d@xxxxxxx
Subject: [ukha_d] scan are the worst

bought some memory together with mobo (a7v333) and cpu 
>from
me not to send the memory in the rma.
They found the mobo was faulty and could not get more any time soon
so gave me a refund for the mobo and cpu.
I bought the mobo else and still get a problem. Turns out it was
scan's memory that was the problem. Now i want
to send the memory back and they are saying no it is too late.
B**ks to that i told them. Pay me or the court.

What an absolutly pathetic company to buy from.  My friends
also have had so many problems with them.

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