Well it serves you right for buying
the
most gorgeous hob on God’s earth IMO! BTW, it’s a P705 five
burner
job I take it.
The Piano range is not seen that often
and
that’s your problem there, just down to cost really it’s only
the
snobs that buy them ;)
Kidding aside though, AIUI, most of
the
Piano range spares are pretty unique to that one range and most would be a
factory order, especially if they have never used them or have no usage
history
on the parts. We are finding that’s an increasing problem, as in the
computer stock management says that “one” is a year’s
stock,
but we hit eighteen months on the street and hit a run of that part
failing…oops!
Computers are no substitute for humans in some respects
;)
The staying lit problem sounds as if
the earthing on the thermocouples isn’t right or they
are
faulty. I have no idea what’s melted, IIRC from the training stuff
there’s
bog all to melt and in a hob (you know heat and all that!) it’s a bit
silly to have something as fragile in it and very unlike Smeg
IME.
Phone Tamsen,
tell her Kenneth @ NW in Scotland told you to call her as she’d sort
the
problem and she will sort it for you as best she
can.
K.
-----Original
Message-----
From: BUTLER, Tony, FM
[mailto:tony.butler@xxxxxxx]
Sent: 25 June
2002
09:38
To: 'ukha_d@xxxxxxx'
Subject: RE: [ukha_d] domestic
appliances review
It was about 3 months ago we had an
engineer around to look at our Piano P75 (or is it 705? The original
one
of the two) hob. We're still waiting for him to come
back.
The rings often don't light and, when
they
do, they often go out again quite quckly, whether we have the overhead
extractor on or not.
Also, the plonker who installed it
originally had the rapid burner set way too high so some bits of it have
partially melted apparently :-(