Re: [OT] BT in Shock Service Story!

[James Fidell <james@xxxxxxx>]

Quoting Tony T (home@xxxxxxx):

> I ordered BT Business 500 Plus for my Newbury office last week. 
Got
> the order confirmation late friday, and they had put down the
wrong
> product (Business 500) despite me going to great pains to ensure
she
> knew what I wanted.
>
> Tried e-mailing them at the address given, but got 2 attempts
bounced
> back.
>
> Rang this morning and they say I have to cancel the order and
reorder
> in 2 to 3 days.  Why can't they amend the order? - it was
there
> mistake.

I had an additional phone line installed for ADSL the other week. 
The
day it was installed, I placed the ADSL order (with another provider).
Two days later, BT refused to acknowledge receipt of the order from
them
because the installation was "too new" and asked the ISP to
resubmit
the ADSL order, which they did, immediately, and it was accepted.

(The engineer also wanted to use a DACS on the phone line because there
weren't any spare pairs in the cable run under the road.  I pointed
out
that I'd quite clearly said the line was for ADSL when I'd ordered it
and
that they'd only have to come out and remove the DACS.  The engineer
told
me that's exactly what they do, even though they know ahead of time and
could save themselves a job, but in this case he was very helpful in
getting it sorted so that a second trip wouldn't be required.)

James

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