RE: ot Pathetic Service BT

["BUTLER, Tony, FM" <tony.butler@xxxxxxx>]

> I don't call them if the Internet is down.  You can soon tell
> if it's a
> network problem.  If it's a network problem, it's highly unlikely
that

But how can you tell if the 'internet' is down or if it's just a
problem
with your connection/mac address that they registered incorrectly
(again)
etc?

> I've never been on the phone 45 minutes.  About 5 is the most
> I've ever
> waited.  I've once been bumped along to another department, but
that

What's your secret then? What time of day do you call?  I only ever
get
through if it's a billing issue and all the Accts ppl have gone home
already.
If it's a technical issue, I _may_ get through during the day (after
15-45min wait) when they will want me to follow thier dumb instructions
by
rote ('have you rebooted the machine sir, can you access a dos prompt
sir'
etc when I'm trying to tell them the cable modem is totally dead (no
lights
at all) and can they please come have a look at it/replace it) and I'm
not
near the kit anyway coz I'm in work.  Get home and try and no chance
of
getting through at all :(
I did actually send them an email one day (being frustrated waiting)
about
really crap web responses and after about a week they got back and asked
me
to do an ip release/renew - great, thanks guys!

Sorry - this is turning into too much of a rant.  Basically, you are
lucky
with TW, I am not - no need to defend/attack them further.  

> didn't take long.  Maybe that's where my luck is going, 'cause I
am
> never lucky in anything else.  If only I could channel the luck
I'm
> wasting on Telewest to the lottery .... ;-)

Certainly sounds like it mate :)


Tony


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