RE: OT : Internet Service Providers...

["Kenneth Watt" <kennwatt@xxxxxxx>]

I have to admit over the past few days I have also had problems getting
a connection at times on V21, but once connected its fine.

Phil, can you not go down there and kick three shades of sh1t out of
them? ;-)

K.

> -----Original Message-----
> From: Phil Harris [mailto:phillip.harris1@xxxxxxx]
> Sent: 16 January 2002 14:07
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] OT : Internet Service Providers...
>
>
> Right ... V21 have decided to kick me off their service - apparently I
> have broken the terms of my agreement by being online for more than 8
> hours in any 24 hour period. I've queried this with them as I have
been
> online for more than 8 hours a day before and pointing out that their
> T&Cs did (and do still) say "unmetered" - whereas if
they have logged
> that I am using more than 8 hours and have hence disabled my account
> then it's definitely anything but "unmetered"!
>
> They do have the following very vague statement in an addendum to
their
> T&Cs (Which you find by going to their "Server Status"
page!):
>
> "The Acceptable Use Policy does not mention a specific time limit
on
> useage and we have no intention of making a firm limit on connection
> time, merely that useage will be monitored and deviations from normal
> personal useage will be dealt with on an individual basis. As stated
in
> the Acceptable Use Policy V21 reserves the right to suspend or cancel
> any account which it believes to be in breech of the agreement."
>
> Anyway ... I'm expecting a call back today from one of their senior
> managers (yeah right!) and if nothing is resolved then I'll be looking
> for a replacement provider.
>
> Someone suggested another provider that they'd been using 24/7 and had
> been connected for days at a time ... Was it "Fast24" or
something
like
> that? Can you let me know if you have any recommendations. Cheers
Guys.
>
> Phil
>
>
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