RE: OT : Internet Service Providers...

["Phil Harris" <phillip.harris1@xxxxxxx>]

Cheers Gareth ... I thought it was you who'd suggested them.

I'll give them a try.

Phil

> -----Original Message-----
> From: Gareth Cook [mailto:gcook@xxxxxxx]
> Sent: 16 January 2002 14:17
> To: ukha_d@xxxxxxx
> Subject: Fw: [ukha_d] OT : Internet Service Providers...
>
>
> Phil - fast24 I'm with.
>
> I've been on at 128k ISDN for 7 days now solid.
>
> G.
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> ----- Forwarded by Gareth Cook/UK/IBM on 16/01/2002 14:16 -----
>
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>           Discussion          .
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>           Main Topic
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>                               Subject:
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>         "Phil Harris"         .
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>  <phillip.harris1@xxxxxxx>            [ukha_d] OT :
> Internet Service Providers...
>          Today 14:04                     .
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>                               Category:
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> Right ... V21 have decided to kick me off their service -
> apparently I have broken the terms of my agreement by being
> online for more than 8 hours in any 24 hour period. I've
> queried this with them as I have been online for more than 8
> hours a day before and pointing out that their T&Cs did (and
> do still) say "unmetered" - whereas if they have logged that
> I am using more than 8 hours and have hence disabled my
> account then it's definitely anything but "unmetered"!
>
> They do have the following very vague statement in an
> addendum to their T&Cs (Which you find by going to their
> "Server Status" page!):
>
> "The Acceptable Use Policy does not mention a specific time
> limit on useage and we have no intention of making a firm
> limit on connection time, merely that useage will be
> monitored and deviations from normal personal useage will be
> dealt with on an individual basis. As stated in the
> Acceptable Use Policy V21 reserves the right to suspend or
> cancel any account which it believes to be in breech of the
> agreement."
>
> Anyway ... I'm expecting a call back today from one of their
> senior managers (yeah right!) and if nothing is resolved then
> I'll be looking for a replacement provider.
>
> Someone suggested another provider that they'd been using
> 24/7 and had been connected for days at a time ... Was it
> "Fast24" or something like that? Can you let me know if you
> have any recommendations. Cheers Guys.
>
> Phil
>
>
>
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