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I
just
rambled. Basically requested my camera and told them that I was informed by
NI
Trading Standards that I have a case and to write to Kodak before I
proceeded to
the small claims court.
I
mentioned about invitation to treat, my offer and their acceptance by
issuing
what they term a 'receipt for the purchase' and a 'warranty'. I also
expected my
Credit Card to be debited once the goods have been
despatched.
I
also
said that if the camera is not sold for £100 then this is misleading under
the
Consumer Protection Act of 1987 and they could face fines of £5000 per
customer.
Letter
sent as a courtesy and expect some response within a week or so.
I
don't think I will get it and will actually have to file with the small
claims
court. I have to fill in the form naming Kodak, pay £13, and then Kodak are
sent
the docs and asked to respond. They can pay up at that stage or go to the
small
claims court. I think they will pay up at that stage. If not then I will go
to
the small claims court.
I
*firmly* believe that this *was* a genuine offer from Kodak that went
wrong..
Karl Moore bought a camera/printer deal for £199 when the printer alone was
£299
on their site. They delivered his goods. I think they had a similar offer
regarding this camera and ran it on New Years Eve. The spokesman on 5 Live
yesterday said that 25 people bough it then and the removed it after 24
hours.
They clearly did not, as I was able to buy one on Sunday night. I think
they
wanted to build a reputation that sometimes you get great deals on the
Kodak
website if you looked often enough. I think too many people looked this
time and
they have got their fingers burnt.
Kodak
have said "it was a mistake", "it was a disgruntled employee" and "their
site
was hacked". I don't think we will get to the truth because I believe it
was a
marketing ploy gone wrong. £2.39 is a mistake not £100.
The
Argos case did not resolve the issue. I hope this case does. If firms want
to
trade on the internet then they must be aware of the flaws as well as the
benefits.
Michael
BELFAST
Michael McAree - any advice on the wording of
this one, were you able to get pointers from TS on your
letter?
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