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FW: Kodak Deal
- To: <ukha_d@xxxxxxx>
- Subject: FW: Kodak Deal
- From: "Kenneth Watt" <kennwatt@xxxxxxx>
- Date: Tue, 8 Jan 2002 20:10:37 -0000
- Delivered-to: mailing list ukha_d@xxxxxxx
- Mailing-list: list ukha_d@xxxxxxx; contact
ukha_d-owner@xxxxxxx
- Reply-to: ukha_d@xxxxxxx
Just for your amusement a (suitably
edited) copy of the mail I just sent to the local TS
office.
There is an update on the situation on
the
DP-Now site though ;-)
K.
-----Original Message-----
From: Kenneth Watt
[mailto:kennwatt@xxxxxxx]
Sent: 08 January 2002
20:08
To: Carolyn McNicoll
(carolyn.mcnicoll@xxxxxxx)
Subject: Kodak Deal
Carolyn,
As per our conversation earlier
please find attached copies of the e-mail sent for myself and the one on
behalf
of my uncle, the reason I did this for him and he did not do it himself is
that
he works away from home and I phoned him with the details, he gave me his
credit card number and I simply entered the details on his behalf for the
camera to come to this address. I have attached the mail from Kodak telling
me
that one of the orders is cancelled but I have yet to receive on for the
other
order although their website shows both orders as
“removed”!
As far as I am concerned,
according
to the e-mail, this is a contract and the mail forms a receipt and, in my
opinion, that is a deal done. What Kodak has done is, in effect, ripped up
the
deal just before the final processing because it doesn’t suit them
and to
me that is not an acceptable practice.
Details of the original link to
the
deal can be found at: http://www.dp-now.com/news/Jan2002/dpnnews129/dpnnews129.html
And the update on the story at:
http://www.dp-now.com/news/Jan2002/dpnnews131/dpnnews131.html
and the latest is at: http://www.dp-now.com/news/Jan2002/dpnnews134/dpnnews134.html
this includes a statement from Trading Standards Consumer Advisor in
London on the subject.
If you need any further info I
can
be reached on the following:
Work (9-5) – 01560 *****
Home – 01560 *****
Mobile – 07967 *******
Thanks for your
efforts.
Best
regards
Kenneth
Watt
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--- Begin Message ---
Title: KODAK Order Confirmation
KODAK Order W-05-4874217
Thank you for your order! We hope you enjoyed shopping at
KODAK.
Your order, which we received on 06-Jan-02, is now being
processed.
Orders normally leave the warehouse within one business
day of
placement, but please allow up to 28 days for
delivery.
If you have any questions about your order or if you wish
to cancel
your order, please contact our Customer Service Help Line
(contact
Numbers below), where a customer service representative
will be ready
to help you. Your order identification number is
W-05-4874217.
Please refer to this number when inquiring about your
order.
Below is a summary of the items on your order. Please keep
this message
as your receipt of the purchase. YOU WILL NEED TO PROVIDE
A COPY
OF THIS MESSAGE IF YOU EVER NEED WARRANTY SERVICE.
Date: 06-Jan-02
The following item(s) are currently in stock:
Product:
KODAK DX3700 Special Deal
Cat. Number:
6026
Quantity:
1
Unit Price:
£100.00
Total Price:
£100.00
Shipping:
£4.99
Tax:
£15.64
Total:
£104.99 will be billed to your
credit card
Billing name and address:
Kenneth Watt
Sycamore Lodge
22a Robertland Rigg
Stewarton KA3 5DS
Day Phone: 01560 485426
Email Address: kennwatt@xxxxxxx
Your order will be shipped to:
Kenneth Watt
Sycamore Lodge
22a Robertland Rigg
Stewarton KA3 5DS
Thank you for shopping at kodak.com! Please review
the terms
and conditions at:
http://www.kodak.co.uk/GB/en/corp/store/op/orderPolicy.jhtml
These govern this contract which are provided for your
reference.
Please print these off and keep them in a safe
place.
You should also be aware that you have a right to cancel
this contract
if you wish, without stating any cause, by sending or
delivering to us a
notice in the form attached within seven (7) working days
beginning with
the day on which the relevant goods are delivered to
you.. Any monies paid
will be refunded within 30 days. If exercising this
right, we would ask
you to keep the goods in the condition they arrived in,
and return them, in
their original packaging, to the address stated
below:
Kodak
c/o Sykes
Nether Road
Galashiels
TD1 3HE
UK
The only cost you are required to bear is the cost of the
postage to return
the goods to us.
KODAK Digital Imaging Support Center
Opening Hours 09.00 - 17.00 hrs, Monday to Friday
UK
0870 2430270
International Toll Line
+44 131 4586714
International Toll Fax Number +44 131 4586962
Calls are charged @ National Rate
Cancellation Form
(Complete, detach, and return this form ONLY IF YOU WISH TO
CANCEL THE CONTRACT)
To:
CONTRACT FOR KODAK ORDER #W-05-4874217
I/We* hereby give notice that I/We* wish to cancel my/our*
contract.
Signed:
Date:
*delete as appropriate.
--- End Message ---
--- Begin Message ---
Title: KODAK Order Confirmation
KODAK Order W-05-4874244
Thank you for your order! We hope you enjoyed shopping at
KODAK.
Your order, which we received on 06-Jan-02, is now being
processed.
Orders normally leave the warehouse within one business
day of
placement, but please allow up to 28 days for
delivery.
If you have any questions about your order or if you wish
to cancel
your order, please contact our Customer Service Help Line
(contact
Numbers below), where a customer service representative
will be ready
to help you. Your order identification number is
W-05-4874244.
Please refer to this number when inquiring about your
order.
Below is a summary of the items on your order. Please keep
this message
as your receipt of the purchase. YOU WILL NEED TO PROVIDE
A COPY
OF THIS MESSAGE IF YOU EVER NEED WARRANTY SERVICE.
Date: 06-Jan-02
The following item(s) are currently in stock:
Product:
KODAK DX3700 Special Deal
Cat. Number:
6026
Quantity:
1
Unit Price:
£100.00
Total Price:
£100.00
Shipping:
£4.99
Tax:
£15.64
Total:
£104.99 will be billed to your
credit card
Billing name and address:
Andrew Reid
Sycamore Lodge
22a Robertland Rigg
Stewarton KA3 5DS
Day Phone: 01560 485426
Email Address: kennwatt@xxxxxxx
Your order will be shipped to:
Andrew Reid
Sycamore Lodge
22a Robertland Rigg
Stewarton KA3 5DS
Thank you for shopping at kodak.com! Please review
the terms
and conditions at:
http://www.kodak.co.uk/GB/en/corp/store/op/orderPolicy.jhtml
These govern this contract which are provided for your
reference.
Please print these off and keep them in a safe
place.
You should also be aware that you have a right to cancel
this contract
if you wish, without stating any cause, by sending or
delivering to us a
notice in the form attached within seven (7) working days
beginning with
the day on which the relevant goods are delivered to
you.. Any monies paid
will be refunded within 30 days. If exercising this
right, we would ask
you to keep the goods in the condition they arrived in,
and return them, in
their original packaging, to the address stated
below:
Kodak
c/o Sykes
Nether Road
Galashiels
TD1 3HE
UK
The only cost you are required to bear is the cost of the
postage to return
the goods to us.
KODAK Digital Imaging Support Center
Opening Hours 09.00 - 17.00 hrs, Monday to Friday
UK
0870 2430270
International Toll Line
+44 131 4586714
International Toll Fax Number +44 131 4586962
Calls are charged @ National Rate
Cancellation Form
(Complete, detach, and return this form ONLY IF YOU WISH TO
CANCEL THE CONTRACT)
To:
CONTRACT FOR KODAK ORDER #W-05-4874244
I/We* hereby give notice that I/We* wish to cancel my/our*
contract.
Signed:
Date:
*delete as appropriate.
--- End Message ---
--- Begin Message ---
Title: Shop@Kodak DX3700 Digital Camera
Dear Sir or madam,
Recently, you submitted an order for our collection of
DX3700 Digital Camera
plus memory card and inkjet paper. The price stated in
that order is £100.
We regret to inform you that, unfortunately, the price as
stated on the
Shop@Kodak website on December 31, 2001 was incorrect. It
should have been
£329. We rectified this on our official site within 24
hours but we
understand that for a short period thereafter some people
have been able to
continue to access the page by quoting a specific
url.
All orders placed from our website legally constitute
offers to purchase
from us, just like taking goods to the till in a retail
store. As such, we
are entitled to accept or reject offers from
customers.
In this instance, notwithstanding you having received a
confirmation of
receipt of your order, we must decline to accept your
offer to purchase the
DX3700 Digital Camera package at the incorrect price of
£100,and we have
ceased any further processing of your order. We naturally
will
not now be deducting that sum in respect of the DX3700
product collection
from your credit card, since we are unable to deliver the
product to you in
these circumstances
This does not affect any other goods ordered by you stating
the correct
price placed at the same time as the order for the DX3700
product
collection.
We do apologise for any inconvenience to you arising from
this error and any
disappointment caused. As a goodwill gesture therefore, we
are happy to
offer you a discount of 10% off your next order from the
Shop@Kodak site,
placed before January 31 2002. To take advantage of this
offer , please call
us at 0870 2430270.
We look forward to your continued shopping at
Kodak.com.
If you require further information please call us on 0870
2416639
Kind Regards
Shop@xxxxxxx
--- End Message ---
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