RE: Re: FW: Shop@Kodak DX3700 Digital Camera

[simon rafferty <musashi1977uk@xxxxxxx>]

Actually I dont think I am. I cannot think of one incident or case whwer a manufacturer / retailer has contacted a customer, post sale to inform them that they have been overcharged and to offer a refund. And I have been overchrged by several stores, DABS to name but one (and I vowed never to shop with them again, and haven't!).

 

Simon Rafferty

  Mark Harrison <Mark.Harrison@xxxxxxx> wrote:

> I think you're being over-cynical now. Actually, in
> my experience (not
> specifically of Kodak) they might have
> done!
>
>
>
> -----Original Message-----
> From: musashi1977uk
> [mailto:musashi1977uk@xxxxxxx]
> Sent: 8 January 2002 17:53
> To:
> ukha_d@xxxxxxxSubject: [ukha_d] Re: FW: Shop@Kodak DX3700 Digital
> Camera
>
>
> And I am sure that Kodak would have contacted and
> refunded the 
> difference to all of their customers if they had realised
> that they 
> had overcharged them for one of their products!!!
> I think
> not.
>
> Simon Rafferty
>
> --- In ukha_d@y..., "Jon Bhargava"
> <jonathan.bhargava@n...> wrote:
> > MessageJust to play devil's
> advocate guys - I have been reading all 
> these
> > mails about Kodak
> & for whatever reason, malicious employee or 
> otherwise,
> >
> they did make a mistake in the pricing of this product on their 
> website
> &
> > tried to r
> ectify it as soon as possible. You can say you have 
> a
> 'contract'
> > with Kodak however I am sure that this 'receipt' of an
> email is
> > automatically sent upon receiving the order & it isn't
> until the 
> order is
> > processed that a human actually 'sees' the
> order. One may feel it 
> derisory
> > of Kodak to offer 10% discount
> to you on other products but it is an
> > indicator of their acceptance
> that they did make a mistake.
> > 
> > Don't get me wrong - if I
> had ordered, in good faith, I would 
> certainly be
> > disappointed
> if i was told of this error but feel I could accept 
> that
> >
> mistakes do happen & leave things be - afterall I wouldn't have
> lost
> > anything. No-one is going to force anyone to use the Kodak
> site 
> again & I'm
> > sure one wouldn't if one was very upset
> with Kodak for the website 
> error.
> > 
> > So I guess what I'm
> saying is when mistakes happen some people will 
> accept
> > this
> whilst some pe
> ople will be enraged & start a personal vendetta 
> against
> >
> Kodak ( or it could be any company).
> > 
> > Goodwill, tolerance
> & common sense seem to have gone out of the 
> window in
> > this
> 'blame' culture.
> > 
> > Just my 2p
> > 
> >
> Cheers
> > 
> > Jon B
> >   -----Original
> Message-----
> >   From: Kenneth Watt
> [mailto:kennwatt@b...]
> >   Sent: Tuesday, January 08, 2002
> 16:54
> >   To: ukha_d@xxxxxxx>   Subject:
> RE: [ukha_d] FW: Shop@Kodak DX3700 Digital Camera
> > 
> >
> >   I called my local TS office and the very nice lady
> there and I 
> had a
> > little chat, the general gist of it
> goes..
> > 
> > 
> > 
> >   Me: hi I'm calling
> about the Kodak offer on the internet
> > 
> >   Her: ah
> yes, I read about that in the newspaper this morning, did 
> you
> buy
> > one?
> > 
> >   Me: yes,
> so did a good friend and my Uncle and we have been told 
> that we
> >
> are not getting the product.
> > 
> >   Her: Oh!
> >
> >   Me: (general explanation of the mail and some the
> conversations 
> from here
> > and elsewhere on the web)
> >
> >   Her: if you have a proof of purchase that is a receipt
> for that 
> price then
> > that is a legally binding contract and if
> the wording is as you say 
> then
> > Kodak could be in
> trouble.
> > 
> >   Me: (asked about the fact that it is
> normal practise not to 
> charge the
> > card until the goods are
> dispatched)
> > 
> >   Her: yes, that is normal practise
> from most mail order and 
> internet
> > sellers
> >
> >   Me: so do you think I have a case?
> >
> >   Her: Oh yes, I'll check with the other TS offices and
> get back to 
> you, can
> > you send me a copy of the e-mails.
> >
> >   M
> e: yes, and I'll get the other people involved to do the same
> >
> >   Her: that would be wonderful as the more people
> involved then the 
> more
> > pressure we can put on Kodak.
> >
> > 
> > 
> >   It would seem that the TS folks are
> not taking too kindly to 
> Kodak's
> > "carte blanche" attitude to
> this offer in saying no to all the 
> customers
> > that bought on in
> good faith and I have to say I did! I genuinely 
> thought
> > that
> this was nothing more than another bloody good offer brought 
> to us
> in
> > association with UKHA_D ;-)
> > 
> > 
> >
> >   From what I can gather if the seller offers the
> product at a set 
> price and
> > you accept that price by issuing
> your payment details then they 
> issue a
> > receipt then that's it,
> game over, the deal is done, according
> to 
> the nice
> > lady at TS anyway J
> > 
> > 
> >
> >   When you think about it this makes sense as the
> warranty runs 
> from the
> > date of purchase *not* the date of
> delivery as is the case with the 
> vast
> > majority of our products
> that are sold from most major retailers it 
> is only
> > the goodwill
> of the manufacturer that allows the warranty to be 
> taken from
> >
> the delivery or collection date *if* you have the paperwork to 
> prove
> it.
> > 
> > 
> > 
> >   A very grey area
> indeed!
> > 
> > 
> > 
> >   K.
> > 
> >
> > 
> >   This is K. From Work! I really should be
> working ;-)
> > 
> > 
> > 
> >   -----Original
> Message-----
> >   From: Mark McCall
> [mailto:mark@a...]
> >   Sent: 08 January 2002
> 14:22
> >   To: ukha_d@xxxxxxx>   Subject:
> Re: [ukha_d] FW: Shop@Kodak DX3700 Digital
> Camera
> > 
> > 
> > 
> >   Yes...exactly
> Michael!  They are trying to compare this to "a 
> shop"
> where
> > you hand over the cash and the deal is done.  It's
> different in 
> this case -
> > the deal HAS been done (I have a
> receipt) and as you point out the 
> reason
> > the money hasn't been
> taken from my card is that it is standard 
> practice not
> > to do
> this until the goods are sent to me!
> > 
> > 
> >
> >   M.
> > 
> > 
> >
> >     ----- Original Message -----
> >
> >     From: Michael Mc Aree
> >
> >     To: ukha_d@xxxxxxx>
> >     Sent: Tuesday, January 08, 2002 1:59
> PM
> > 
> >     Subject: RE: [ukha_d] FW:
> Shop@Kodak DX3700 Digital Camera
> > 
> > 
> >
> >     BTW those other Trading Standards officers
> are wrong !! The 
> em
> ail I
> > received states
> > 
> >    
> "Please keep this message as your receipt of the purchase." So 
> I have
> a
> > receipt for a purchase and expect my Credit Card to be debited
> only 
> when the
> > goods have been dispatched. My Online Order
> status remains @ 
> PROCESSING yet
> > they have changed it to not
> show the full Credit Card number as it 
> did
> > earlier today. Why
> have they not cancelled my order??
> > 
> > 
> > 
> >
> > 
> >   For more information: http://www.automatedhome.co.uk
> >  
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