RE: ADSL Problems at Xmas

[Scott Crowther <scrowther@xxxxxxx>]

Thanks for that - I got home Saturday to find everything was OK,
so they must've re-connected the wires somewhere...

They still couldn't tell me what the problem was though, so I made sure the= y
Logged everything on file in case it happens again...

=A0
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Scott Crowther
Marketing Executive
Intamac Systems Ltd
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Tel : +44(0) 1604 679260
Fax : +44(0) 1604 679531
Mail : scrowther@xxxxxxx Web : www.intamac.com
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-----Original Message-----
From: Shane Harrison [mailto:shane.harrison@xxxxxxx]
Sent: 20 December 2002 20:30
To: ukha_d@xxxxxxx Subject: RE: [ukha_d] ADSL Problems at Xmas

Normally the tests on the line simple do simple checks for shorts/open
circuits/noise etc.=A0 Some are able to do estimations of the phase delay (the delay down the line for each frequency) - maybe they mean this.

I'd have to say that it is not a universal term as far as I know (but
willing to be educated!)

Sounds to me as if there is a problem with your line and they don't know what it is yet :-)

Cheers
Shane


> -----Original Message-----
> From: Scott Crowther [mailto:scrowther@xxxxxxx]
> Sent: Friday, 20 December 2002 10:43 p.m.
> To: 'ukha_d@xxxxxxx'
> Subject: RE: [ukha_d] ADSL Problems at Xmas
>
>
> Not sure if this is wind up, but ironically my ADSL went down
> on Wednesday
>
> No reason, no configuration changes, just threw up an
> internal authentication error
>
> After a combined 2 hours on the support phone line,
> reinstalling drivers, hard resets,
> Upgrading the OS, checking for billing problems, checking
> line tests and all I'm now At the situation that an ADSL test
> on my line has revealed that there is "an ADSL
> phasing error" which has resulted in this being referred to
> the engineers with a 48 hour report back time offered to me.
>
> I unplugged all the other phone line devices, filters, TiVo,
> etc but never thought about Xmas lights...
>
> Does anyone know what an ADSL phasing error is???
>
> =A0
> =A0
> Scott Crowther
> =A0

http://www.automatedhome.co.uk 
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