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RE: BT are cheeky f*ckers!
- To: <ukha_d@xxxxxxx>
- Subject: RE: BT are cheeky f*ckers!
- From: "Mark Harrison" <Mark.Harrison@xxxxxxx>
- Date: Wed, 3 Apr 2002 11:34:31 +0100
- Delivered-to: ukha_archive@xxxxxxx
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ukha_d-owner@xxxxxxx
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I
agree - the way our elected leaders (of both colours) have handled the
telecoms
industry has been unfortunate.
However, I do wonder what BT could have been
if it
had been well-run.
Mark Harrison
Head
of Systems, eKingfisher
<uncloak>
Inheriting an ageing badly run copper network - with everyone in the
city saying that the local loop
is a
millstone around BTs neck - then spending billions on improving the quality
of
the network - then having improved the network everybody else says ooh can
we
have a share of that please - for nowt ???
Meanwhile the government encouraged some American companies to build
extra infrastructure which wasn't needed, whilst telling BT that fibre to
the
home was not needed.
Why
the local loop couldn't have been hived off and upgraded by all the
companies
everywhere
only
a politician could answer :-)
<cloak>
Multiple choice
question:
BT's value proposition is based on:
A:
Providing
innovative leading-edge data services to the general public
B:
World-class customer service
C: Exceptional value for money
D:
Inheriting a monopoly position and free infrastructure
Tick one (1)
answer.
Regards,
Mark
-----Original
Message-----
From: Phil Harris [mailto:phil@xxxxxxx]
Sent: 3 April
2002 10:51
To: ukha_d@xxxxxxxSubject: [ukha_d] BT are cheeky
f*ckers!
Just tried phoning DFS as we are still waiting on a
couple of sofas and
it was engaged ... I put the phone down and tried
again a couple of
times. Jo (SWMBO) said "You can use ringback" ... I
explained that I
wasn't gonna pay BT 10p for the priveledge and she
obviously was unaware
of the charge from her reaction.
Listening
to the recorded message that is given when you get an engaged
tone there
is sufficient pause between the words "To use ringback please
press 5"
and "There is normally a charge for this service" for the user
to have
gone and pressed 5 and never hear the second sentence.
BAD PRACTICE
GUYS!
Phil
For more information: http://www.automatedhome.co.uk
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