BT are cheeky f*ckers!

["Phil Harris" <phil@xxxxxxx>]

Just tried phoning DFS as we are still waiting on a couple of sofas and
it was engaged ... I put the phone down and tried again a couple of
times. Jo (SWMBO) said "You can use ringback" ... I explained
that I
wasn't gonna pay BT 10p for the priveledge and she obviously was
unaware
of the charge from her reaction.

Listening to the recorded message that is given when you get an engaged
tone there is sufficient pause between the words "To use ringback
please
press 5" and "There is normally a charge for this service"
for the user
to have gone and pressed 5 and never hear the second sentence.

BAD PRACTICE GUYS!

Phil

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