RE: Bloody BT!

["Ian Willoughby" <ian@xxxxxxx>]

Yep just reveived the same letter, informing me that service will be
terminated on the 27th for the existing number. I am being converted to
broadband on the 1st of October, but I am still up for the "class
action".
BT have managed to cock up the installation of all the new phone lines into
my new house, primary line was 3 days late, fax line was 2 days late and my
fiance's line is now over a 2 weeks late (they miscalculated the number of
connections on the pole and have now got to dig up the road at their
expense, ha!). If I provided service like this to my customers I would be
shot or at the very least bankrupt.

Ian W

-----Original Message-----
From: John McManus [mailto:john.mcmanus@xxxxxxx]
Sent: 25 September 2001 11:12
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] Bloody BT!


I also received 'that' letter today... it was dated 17 Sept and told me
that
I must change numbers within 10 days of the date of the letter.

I have already been trying the new number... results to date are not
encouraging.  During the day, connections seem 'fine', but last night at
around 1900, it took 15 attempts to connect and agree protocols etc.  I
connect via ISDN so the 'setup' is nearly instantaneous... but it took over
3 minutes to get connected as the number was dialled, then hung up,
redialled etc.

Regrettably, broadband is not an option here (even if it were, I would need
to change my ISDN line back to analogue!).

I should stress that these are my personal comments and should not be taken
as representing the views of my employer.
----- Original Message -----
From: "Paul Gordon" <paul_gordon@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Tuesday, September 25, 2001 10:58 AM
Subject: [ukha_d] Bloody BT!


> BASTARDS!
>
> I've just got "the letter" - no, not *that* letter
fortunately! but the
> other slightly less drastic, but still annoying letter that says I am
to
be
> forced to switch to using a new access number for my anytime
"service"
>
> Yes, the one that was featured on Watchdog the other day as being
total
> bollocks, so I can expect my quality of service to go through the
floor,
as
> it seems obvious to me that this is a ruse by BT designed to piss the
> high-usage customers off so much that they either upgrade to DSL or go
to
> another provider...
>
> GOD I *** H A T E *** BT!!!
>
> The only reason they can do this is because there is still no
effective
> competition in this country
>
> Paul G.
>
>
>
>
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