RE: Home/Business Highway foible....

["Phil Harris" <phillip.harris1@xxxxxxx>]

Unfortunately it seems that this is the trend nowadays ... in the quest for
cheaper prices, better profits and the elusive "efficiency" I
don't think
any of the service companies I have had the "pleasure" of dealing
with on a
regular basis have survived unscathed.

I used to withold payments from Telewest when my cable service wasn't up to
scratch ... this was the only way that I could get them to rectify faults.

I recently bought a TV which to me has unacceptable colour staining and
red/green shadowing on flesh tones ... apparently this is "within
acceptable
product variance" and I'm being too picky. According to the drone
behind the
counter "If you had bought a more expensive set then you probably
wouldn't
have this problem" ... the fact that the display set doesn't show the
"problem" but mine does is apparently no argument against the
"within
acceptable product variance" statement.

My HH line spent most of its first two months with some fault or other ...
however BT only acknowledge a serious fault on a HH line if *ALL THREE*
lines are down simultaneously (2 x Analogue + 1 x Digital) for a period of
more than 48 hours.

*sigh*

Phil

> -----Original Message-----
> From: Ian Lowe [mailto:ian@xxxxxxx]
> Sent: 24 September 2001 13:17
> To: ukha_d@xxxxxxx
> Subject: Re: [ukha_d] Home/Business Highway foible....
>
>
> Okay, official line is now that this is not a normal condition..
>
> It seems I have undertaken a conversion from HH to BH, and lost my
phone
> service for three dyas because some idiot on the home highway helpdesk
was
> happy to make this crap up in order to get rid of me, rather than have
to
> find out what was (and is) actually wrong with my line.
>
> I can't stress how disgusted I am with BT right now, although, it
> has to be
> said, that this is always my experience of dealing with them.. *sigh*
>
> Ian.