Re: Something to Make TIVO owners cry.

["Dan James" <UKHA@xxxxxxx>]

On the other hand if you want to find someone in a chain store who
knows what they are talking about try the main Dixons in Brighton,
theres a guy in there who is superb and actually understands the
technology. (his name is Stephen Candy)

Dan



--- In ukha_d@y..., "Mark Harrison" <Mark.Harrison@e...>
wrote:
> OK guys.
>
> I spent a couple of hours last night reading through the Customer
> Service emails. How depressing!
>
> If I really want to scare them in-store, I just tell them who I
am ;-)
>
> Seriously guys, if you get fed crap information at Comet, please do
> wander over to the web site, and log a complaint... it's the only
way
> that Store Operations (read - "the enemy!") will be
convinced.
>
> Mark Harrison
> Head of Systems, eKingfisher
>
>
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> -----Original Message-----
> From: Phil Harris [mailto:phillip.harris1@xxxxxxx...]
> Sent: 5 September 2001 19:46
> To: ukha_d@y...
> Subject: RE: [ukha_d] Something to Make TIVO owners cry.
>
>
>
> > Seriously now. What could the likes of Comet do to help?
> >
> > Is it about information, or about awareness? Would better
consumer
> > guides be enough (and if so, in store or just on the Internet?),
or
> > would all staff need to be trained to be able to explain?
> >
> > Mark Harrison
> > Head of Systems, eKingfisher
>
> To be honest Mark it would help if the sales staff in the stores
knew
> anything about the products they sell ... I've been into the local
> Currys (I
> know they're not one of yours) a few times to see about a TIVO and I
> would
> happily admit that I'm itching to buy one as I like it as a product
but
> the
> information that I've been able to get from the sales staff has
often
> been
> sketchy at best and at worst downright *WRONG*.
>
> Examples of information from the sales staff at various stores:
>
> "Lowest quality is better than VHS and the next step up is better
than
> DVD,
> there's no need to ever use best quality as thats far better than
> anything
> that's broadcast at the moment but it's there so you can record the
new
> digital broadcasts"
>
> "Yes, it's quite easy to upgrade the capacity of the unit ... I
think
> Thompson do that, you just need to contact them."
>
> "Does it have an S-Video output?"
> "No ... it has SCART"
> "But what video outputs does it support on the SCART
socket?"
> "SCART..."
>
> "Yes, it's completely silent."
>
> "Yes, if you have more than one TIVO you only have to have one
> subscription
> ... but why would you want more than one?"
>
> Try asking them whether it's possible to change from a monthly
> subscription
> to a lifetime one...
>
> In addition to that I have never been able to get an actual *DEMO*
of
> the
> thing ... all it does is run that stupid rolling intro which could
quite
> easily be pre rendered to be streamed at huge data rates! Not one
shop
> has
> been able to show me a TIVO recording and playing back a program.
>
> I know that not everyone can know everything about every item of
stock
> in
> the shop but when you're trying to introduce a completely new
product to
> a
> market then you must know what it is that you're selling.
>
> It's like digital TV (mainly OnDigital of course) "The advantage
is
you
> get
> far better picture quality than with the old system." This is
untrue ...
> if
> your reception was bad on analogue then you may get better quality
but
> take
> a look at a good terrestrial broadcast - the quality can be quite
> stunning!
>
> (Gets off his high horse...)
>
> Phil
>
>
>
> For more information: http://www.automatedhome.co.uk
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