RE: Something to Make TIVO owners cry.

["Kenneth Watt" <kennethwatt@xxxxxxx>]

Mark,

Generally Comet/Currys staff are ill-informed, badly trained and very
cocky IMO! They possess little or no product knowledge which really is
sad when a customer can walk in knowing more about a product than they
do, like ON Digital or Sky - products that I *know* they receive
training on!

Me: "Can Sky Digital support Dolby Digital?"
Droid: "oh, yes"
At the point I asked this there was a snowball's chance in hell of DD on
Sky!

Me: "Can they Sony DVD playback all regions and the new recordable
discs"
Droid: "I'm not sure on the recordable discs but it can play all
DVD's"
I knew full well it could do only region 2 without being modded and
could play DVD-RW but not +RW or RAM!

Me: "Can that Goodmans TV play an NTSC signal for a US video?"
Droid: "Yes"
Asked this knowing full well that it couldn't!

When I bought a couple of air-con units from Currys they had the cheek
to try and sell me an extended warranty *AFTER* I told them that I
actually repaired them under their *own* warranty and they did in a very
heavy-handed way!

I had a guy in Comet try to sell a warranty to a relation that was
buying a Candy washer...even after explaining that I am an authorised
agent for Candy/Hoover products, I mean how stupid are these people?

You get the picture...

K.

-----Original Message-----
From: Mark Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 05 September 2001 18:47
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Something to Make TIVO owners cry.

Kenneth Watt wrote:

> The PVR market will come in the UK for time-shifting, of that
> I have absolutely no doubt, but it will take time for non techies
> on the street to suss what it actually is and can do, Currys and
> Comet et all do not help in this respect in the least.

Seriously now. What could the likes of Comet do to help?

Is it about information, or about awareness? Would better consumer
guides be enough (and if so, in store or just on the Internet?), or
would all staff need to be trained to be able to explain?

Mark Harrison
Head of Systems, eKingfisher


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