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I
have
just contacted them and apparently 'unattended use' is calculated as
connections
where there is no traffic, so that would include me looking at a long web
page
whilst connected, or messaging services with little or no chat etc etc.
This is
not how I see unattended use, I would only be connected to such services
whilst
I am at my computer, so it is attended, though it might not be 'active'.
The guy
on the end of the phone said there was no-one I could complain to, nothing
I
could do apart from get another ISP or broadband (which is not available to
me).
I suppose I could take them to court and I would probably win (after all
how can
they prove whether or not I was in front of my computer at any time) but
what
compensation could I get? After all they are not charging me for something
and
then removing it, I pay monthly so I will simply not pay once I am
disconnected.
It stinks, but there is nothing we can do.
Graham
I feel your pain Graham!
:(
M.
----- Original Message -----
Sent: Tuesday, October 30, 2001 4:37
PM
Subject: [ukha_d] BT are kicking me
off
Well despite me setting my router to only allow 15 hours
50 minutes of
connection time (following a warning from BT) I have now
been sent notice of
termination of my BTAnytime account. So I now need
to
find another ISP who
can give me flat rate access, any suggestions. I
could of course whinge on
about what complete shower of ***** they are
and how don't have a clue about
customer service etc etc. But what is
the
point, they don't care, they don't
want or need our business and I am
not
willing to sit on the phone for hours
at national rate to argue for
reinstatement to a service that has been
deteriorating for some
time.
Regards
Graham
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