The saga continues...
Yesterday evening I sent a query to the
helpdesk asking if there were any 'known problems' with the new
Anytime
number since I have had shocking problems connecting after
1730.
This morning I received:
--------------------------------
As part of
our customer service program, we regularly review the network and level of
service received by all of our customers.
After reviewing our
records
recently, we have reason to believe that your account has been active for
online sessions during extended periods of time when it has not been
used.
We remind you that this is not permitted under the
terms
and conditions of the BTopenworld Anytime service (please refer to
paragraph
10.3).
http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such
usage
reduces the level of available service for all of our customers.
We wish to advise that should this practice continue, we reserve
our
right to suspend or terminate your account without further notice to you.
--------------------------------
This will teach me to ask about
faults!
As someone who is normally a home worker
during
the day, and whose wife / son uses the internet during the evening, I guess
BT
don't want us as a customer. (I have ensured that the connection
cannot
be brought up more than 16 hours a day, but I guess we must not be hopping
from web page to web page quickly enough... must learn to read more
quickly).
On a pragmatic level... BT Openworld are
running
a commercial service. If they choose to deliver a less than quality
service, that still meets the contractual terms of the agreement with the
customer, that is their choice. The customer can decide to continue
to
use the allegedly poor service, or can vote with their feet...
Some postings from yesterday are now receiving
my
close attention.
For
more information: http://www.automatedhome.co.uk
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