Yesterday evening I sent a query to the
helpdesk asking if there were any 'known problems' with the new
Anytime
number since I have had shocking problems connecting after
1730.
This morning I received:
--------------------------------
As part of
our
customer service program, we regularly review the network and level of
service
received by all of our customers.
After reviewing our records
recently,
we have reason to believe that your account has been active for online
sessions
during extended periods of time when it has not been used.
We
remind you that this is not permitted under the terms and conditions of the
BTopenworld Anytime service (please refer to paragraph 10.3).
http://www.btopenworld.com/helpnb/terms/ The reason for this condition is that such
usage
reduces the level of available service for all of our customers.
We wish to advise that should this practice continue, we reserve
our
right to suspend or terminate your account without further notice to you.
--------------------------------
This will teach me to ask about
faults!
As someone who is normally a home worker
during the
day, and whose wife / son uses the internet during the evening, I guess BT
don't
want us as a customer. (I have ensured that the connection cannot be
brought up more than 16 hours a day, but I guess we must not be hopping
from web
page to web page quickly enough... must learn to read more
quickly).
On a pragmatic level... BT Openworld are
running a
commercial service. If they choose to deliver a less than quality
service,
that still meets the contractual terms of the agreement with the customer,
that
is their choice. The customer can decide to continue to use the
allegedly
poor service, or can vote with their feet...
Some postings from yesterday are now receiving
my
close attention.
For more information: http://www.automatedhome.co.uk
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