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[OT] - Yellow Card from BT Internet Anytime


  • To: <ukha_d@xxxxxxx>
  • Subject: [OT] - Yellow Card from BT Internet Anytime
  • From: "John McManus" <john.mcmanus@xxxxxxx>
  • Date: Thu, 11 Oct 2001 15:43:41 +0100
  • Delivered-to: mailing list ukha_d@xxxxxxx
  • Mailing-list: list ukha_d@xxxxxxx; contact ukha_d-owner@xxxxxxx
  • Reply-to: ukha_d@xxxxxxx

The saga continues...
 
Yesterday evening I sent a query to the helpdesk asking if there were any 'known problems' with the new Anytime number since I have had shocking problems connecting after 1730.
 
This morning I received:
--------------------------------
As part of our customer service program, we regularly review the network and level of service received by all of our customers.

After reviewing our records recently, we have reason to believe that your account has been active for online sessions during extended periods of time when it has not been used. 

We remind you that this is not permitted under the terms and conditions of the BTopenworld Anytime service (please refer to paragraph 10.3). 
http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such usage reduces the level of available service for all of our customers. 

We wish to advise that should this practice continue, we reserve our right to suspend or terminate your account without further notice to you.

--------------------------------
 
This will teach me to ask about faults!
 
As someone who is normally a home worker during the day, and whose wife / son uses the internet during the evening, I guess BT don't want us as a customer.  (I have ensured that the connection cannot be brought up more than 16 hours a day, but I guess we must not be hopping from web page to web page quickly enough... must learn to read more quickly).
 
On a pragmatic level... BT Openworld are running a commercial service.  If they choose to deliver a less than quality service, that still meets the contractual terms of the agreement with the customer, that is their choice.  The customer can decide to continue to use the allegedly poor service, or can vote with their feet...
Some postings from yesterday are now receiving my close attention.

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