[OT] BTopenworld Broadband: now available to Home Highway customers

["Jon Whiten" <jon@xxxxxxx>]

Just had this from BT.  One Hundred and Two Quid!  Agggggghhhhh!

Regards,

Jon
http://www.whiten.co.uk/



> -----Original Message-----
> From: BTopenworld [mailto:enquiries@xxxxxxx]
> Sent: 08 November 2001 16:22
> To: jon@xxxxxxx
> Subject: BTopenworld Broadband: now available to Home Highway
customers
>
>
> Dear Customer,
>
> Some while ago you registered an interest in BTopenworld's high
> speed broadband internet service, BTopenworld Broadband, and
> according to our records you have a Home Highway line from BT.
> At the time we were unable to accept orders on Home Highway lines
> for technical reasons, but I am pleased to say that now we can.
>
> The purpose of this email is therefore to update you on the
> options now available should you wish to have BTopenworld
> Broadband installed, and if so what you need to do.  If you are
> already a BTopenworld Broadband customer, then our apologies for
> having troubled you.
>
> Summary
>
> * BTopenworld Broadband offers you high-speed internet at speeds
> of up to 8 times faster than single-channel Highway
> * Recent price offers and reductions mean you now upgrade to
> BTopenworld Broadband from just £102.98, less than half the price
> of £249 which applied at 1 September 2001. To qualify for this
> special price, you need to place your order between 2 November
> and  31 December 2001, with your broadband installation complete
> by 31 January 2002.
> * To find out if BTopenworld Broadband is available in your area,
> please visit our website at http://www.btopenworld.com/broadband
>
> For more details, please read on....
>
>
> What is BTopenworld Broadband?
> BTopenworld Broadband offers you high-speed internet at speeds of
> up to 8 times faster than single channel Home Highway - ideal for
> high speed surfing, downloading large files quickly, and for
> recieving streamed video and audio content from the Internet.
> It's also an 'always on' service, so no dial-up waits or time
> restrictions, and you can surf and talk at the same time, with no
> engaged tone for your callers.
>
> Also, we're currently offering half-price installation of £74.99
> on all orders for our Home 500 broadband service if placed
> between 18 September and 31 December 2001, with installation
> completed by the end of January 2002 (normal price £150).
>
> So what do I need to do?
> Because BTopenworld Broadband uses a technology called ADSL, it
> works very differently from Home Highway which uses ISDN. As
> such, it is not possible  to have the two services on the same
> telephone line.  As a Home Highway customer, your options
> therefore if you wish to move up to broadband are:-
>
> either
> - to cease your Home Highway contract and have that line
> converted to use ADSL instead. If you order broadband between 2
> November and 31 December 2001, with installation completed by 31
> January 2002, the charge for this will be just £102.98,
> consisting of the £74.99 half-price special offer broadband
> installation fee payable to BTopenworld via credit card, plus the
> newly-reduced Home Highway cancellation fee of £27.99 payable to
> BT Retail (as your Home Highway supplier) via your normal BT
> bill. There may also be an additional charge from BT Retail for
> terminating your Home Highway contract early, so please check
> your Highway contract in this respect before ordering. The
> upgrade cost now is therefore likely to be less than half the
> price you would have paid at 1 September 2001 of £249 (£150 being
> the normal broadband installation fee plus £99 being  the Highway
> cessation fee applying at that time).
> To take up this option, simply order via our website below and we
> will arrange for your Home Highway line to be cancelled as part
> of the broadband ordering process.
>
> or
> - if you wish to keep your Home Highway line, you will need to
> have BTopenworld Broadband installed on a separate (PSTN) line,
> either one you already have, or one you have installed especially
> for this purpose.  New BT residential PSTN lines can be ordered
> by phoning 150 (NB. this must be done before you order your
> broadband service, and having checked that broadband is available
> in your area).
>
> For more details on BTopenworld Broadband, to check availability
> or to place an order, please visit our website at
http://www.btopenworld.com/broadband.
All BTopenworld Broadband orders are
accepted subject to a line test and a 12 month minimum contract period.


Best Regards,


The BTopenworld Broadband team.


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