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RE: New Home Highway Install...

  • To: <ukha_d@xxxxxxx>
  • Subject: RE: New Home Highway Install...
  • From: "Timothy Morris" <timothy.morris@xxxxxxx>
  • Date: Fri, 30 Mar 2001 16:35:26 +0100
  • Delivered-to: rich@xxxxxxx
  • Delivered-to: mailing list ukha_d@xxxxxxx
  • Mailing-list: list ukha_d@xxxxxxx; contact ukha_d-owner@xxxxxxx
  • Reply-to: ukha_d@xxxxxxx
 
-----Original Message-----
From: Phillip Harris [mailto:phillip.harris1@xxxxxxx]
Sent: 30 March 2001 10:26
To: ukha_d@xxxxxxxSubject: [ukha_d] New Home Highway Install...

Well, the BT guy called this morning dead on time at 8 AM having called 15minutes earlier on his way to make sure that I was in/up (kudos to the guy for that).

Perhaps it is policy to do that now once they pick up the call from their laptop. Perhaps Keith knows better but as I understand it, the engineers don't know where their next call is until they log on to the system to tell it that they are available. I had an 8am install for ADSL, and the guy did the same thing - called me to say he'd be arriving in 15 minutes. Just before he left, he fired up his laptop, logged in, got his next appointment, and called them. And I thought BT Customer Service was an oxymoron :) 
   
Tim 
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