Re: BT

["Mark McCall" <mark@xxxxxxx>]

Is anyone surprised?

Best thing is what you're doing and "voting with your feet" John.

M.


----- Original Message -----
From: "Dr John Tankard" <john@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Tuesday, June 12, 2001 1:29 PM
Subject: [ukha_d] BT


> Hi I just thought I might share a story with you.
>
> I use Home Highway and BT internet's Anytime package, I have been a BT
> customer for some 20 years
>
> About 5 months ago my router packed up as a result I had to configure
a
new
> one without any details, so I rang BT Internet's premium help desk
line
and
> got all the details. The link was working fine and I thought nothing
of
it.
>
> Three months ago I had some intermittent service problems so I looked
up
BT
> help page and accidentally clicked the wrong link and was presented
with
all
> the required settings, surprise surprise I noticed the phone number
was
> different to the one I was using, a quick ring to 150 reviled a
pending
> phone bill of over £500.
>
> After 32 phone calls 4 letters and three emails I got a call back,
saying
> yes they agree that they have records of the call I made and they
confirm
> the call was regarding setting up a connection but they say they
cannot
> prove they gave me the number ! The number I was given was the 128K
number
> and they accept that I have never made a 128K call.
>
> Now I am up to 53 phone calls and 10 weeks later, and I have had a
total
of
> 6 returned calls.
>
> They have agreed to pay half the bill, this is there final offer. I
have
> accepted but made it clear to them I will be switching suppliers, and
for
> corporate use as well. BT will loose £16,000 of revenue as a result.
there
> response ... That's up to you.
>
> John
>
> PS no offence Keith
>
>
>
>
>
> ____________________________________
> Automated Home UK
> http://www.automatedhome.co.uk
> ____________________________________
>
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>




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