BT

["Dr John Tankard" <john@xxxxxxx>]

Hi I just thought I might share a story with you.

I use Home Highway and BT internet's Anytime package, I have been a BT
customer for some 20 years

About 5 months ago my router packed up as a result I had to configure a new
one without any details, so I rang BT Internet's premium help desk line and
got all the details. The link was working fine and I thought nothing of it.

Three months ago I had some intermittent service problems so I looked up BT
help page and accidentally clicked the wrong link and was presented with
all
the required settings, surprise surprise I noticed the phone number was
different to the one I was using, a quick ring to 150 reviled a pending
phone bill of over £500.

After 32 phone calls 4 letters and three emails I got a call back, saying
yes they agree that they have records of the call I made and they confirm
the call was regarding setting up a connection but they say they cannot
prove they gave me the number ! The number I was given was the 128K number
and they accept that I have never made a 128K call.

Now I am up to 53 phone calls and 10 weeks later, and I have had a total of
6 returned calls.

They have agreed to pay half the bill, this is there final offer. I have
accepted but made it clear to them I will be switching suppliers, and for
corporate use as well. BT will loose £16,000 of revenue as a result. there
response ... That's up to you.

John

PS no offence Keith





____________________________________
Automated Home UK
http://www.automatedhome.co.uk
____________________________________

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/