Re: Re: OT-ISP-Easynet-ADSL

["Mick Furlong" <dorsai@xxxxxxx>]

Thanks Patrick

interesting that they advertise a 24/7 helpdesk in the
information they publish.

Is this a new install with teething problems or has the service been bad
for
some time? Any other information about the type of problems you have had
would
als  be useful (if they are problems at the local BT exchange then I am not
too concerned as my existing link has been very reliable).

Als  do you have a feel for performance on downloads etc?

Sorry for all the questions.

Thanks
Mick

patrickl@xxxxxxx said:

> >the moment the only sensible priced offering seems t  be Easynet
and
> I
> > was wondering if any of you lot had any experience with them or
any
> > recommendations (or warnings) about other ADSL ISPs.
> >
>
> 20% downtime in the last six weeks, all blamed on BT.
> No 24/7 help desk; they refuse to escalate technical problems unless
> you "reboot the router and tell us the error message". It's
got t
> the point the where I have had t  hang an analogue modem off the
> firewall so that I can diagnose the router remotely :-(
> They mean well though... and the install went without a serious hitch.
>
> Patrick
>
>
>
>
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