RE: Kicked Off Plus Net NOW!!

[Mark Harrison <mark.harrison@xxxxxxx>]

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Tim,

I can't be bothered to take them to the ASA - I'm part of the lazy majority
who just wishes that someone else would do something about it ;-)

As you've probably guessed from the profile of my responses, I read the
discussion list during the day from my work email, and don't currently have
a working ISP at home. (I work longish hours, was a RHA customer, and
haven't had the time to start going through the process of finding the next
ISP yet...)

Mark



-----Original Message-----
From: Timothy Morris [mailto:timothy.morris@xxxxxxx]
Sent: Thursday, February 01, 2001 1:04 PM
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Kicked Off Plus Net NOW!!




> -----Original Message-----
> From: Mark Harrison [mailto:mark.harrison@xxxxxxx]
> Sent: 01 February 2001 12:55
> To: 'ukha_d@xxxxxxx'
> Subject: RE: [ukha_d] Kicked Off PlusNet NOW!!
>
>
> Can you think of one other area of business where providers regularly
> promise things they can't deliver, then claim that people are
> "abusing their
> service" and cut them off with no warning.
>
> Where I came in - This is not a question about whether PlusNet
> have acted in
> the best interests of the majority of their customers and
> shareholders (they
> have!), but whether PlusNet have breached the Advertising Standards...
>
> Mark
>
>
Agreed. They do have a case to answer to. If I wasn't one of the lucky ADSL
enabled people, then I would make sure that I had an email printed off
confirming that any service I was signing up for could be used in the
manner
I intended. Unfortunately  with all of these ISP contracts they are worded
unfairly in the ISPs favour with the 'management reserves the right to kick
you off if they feel like it clauses', and because the sums of money are
relatively small, unless a large group of users are prepared to get
together
and challenge them on a class action basis, they are never likely to come
to
court.

If you take them to the ASA, all that will happen is that their knuckles
will be rapped.

Tim.