Re: Comfort approval was Good news!

["Mark McCall" <mark@xxxxxxx>]

They were employed to mount the panels on the wall, supply power to them, wire up all the keypads doorphones and PIRs (all stuff they should have been familiar with).  All programming etc was to be done by me.  Even basic running of the cables thru the house was done sooo badly.

 

At the time there was no approved NI Comfort installer.  There is now and I have had him here fixing some of the mistakes they made.

 

I suppose if these people get enough work out of installing "basic" security systems then thats OK.  However I recon it's pretty short sighted of them not to be getting involved in the more feature rich systems that more and more people are going to want in the future.

 

Even one of their own junior installers told me the boss wasn't interested in getting a laptop to allow them to reprogramme some of their systems more easily.

 

Older generation I  guess.

 

M.

 

----- Original Message -----

From: Alancc

To: ukha_d@xxxxxxx

Sent: Sunday, December 16, 2001 10:31 PM

Subject: Re: [ukha_d]Comfort approval was Good news!

Did you ask them to work with Comfort or did they say to you yes we support that product and have engineers trained in its use?

 

If it was the former then how can they be incompetent and why should they as a company have an interest in a product that has a limited niche market even if it is good and offers lots of facilities.

 

If it was the latter then they deserve the Roth with which I am sure they received.

 

Alancc 

----- Original Message -----

From: Mark McCall

To: ukha_d@xxxxxxx

Sent: Sunday, December 16, 2001 7:59 PM

Subject: Re: [ukha_d]Comfort approval was Good news!

I completely agree with this Mike!!!

 

In my case the "approved" installers I used were totally incompetent.  They are the people that do all our commercial stuff in work, and as long as it's that kinda ultra simple stuff they can get by.

 

The company - just as you point out - don't seem to have the slightest interest in the new generation of alarms like Comfort that give added value. 

 

M.

 

----- Original Message -----

From: Mike Griffiths

To: ukha_d@xxxxxxx

Sent: Sunday, December 16, 2001 6:51 PM

Subject: RE: [ukha_d]Comfort approval was Good news!

I accept most of your points Alan

But I have some very good reasons for wanting the superior facilities that Comfort offer in my work place

But because of the monopoly held by the registered companies and as you confirm the inability of their staff to install and look after these new generation alarms , I have to pay large amounts of money for a yearly maintenance contract that actually doesn't do anything apart from allowing me to have my buildings insured.

A fact that my insurers have confirmed.

I 'm talking hear about small sized companies with < 75 staff obviously big building security falls into a different bracket , But I doubt whether any of our local Alarm companies could handle that either.

Mike

 

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