RE: Home Highway... (compensation)

["Gareth Cook/STA/Lotus" <gcook@xxxxxxx>]

FYI

You are entitled to compensation for
down time on your Home Highway - works out about £27 / day. You can only
claim once the fault has been recitified.

I have mine installed in 99, and it was
down for almost 4 weeks - my next bill (after I had asked for comensation -
they won't just give it to you automatically) has a credit of over £450 -
paid for it for 9 months.

So get on that phone !

G.

Gareth Cook Senior Engineering Specialist GeT IT Engineering,Networks,Security IBM SWG, Lotus Park, Staines, TW18 3AG

Office:  +44 (0) 1784 445 166 Mobile:  +44 (0) 7980 445 166 Fax:      +44 (0) 1784 499 166

Work: gcook@xxxxxxx Personal: g@xxxxxxx AOL AIM : theboyg Pager : gpage.csc1@xxxxxxx

----- Forwarded by Gareth
Cook/STA/Lotus on 23/04/2001 09:25 -----

Discussion
Main Topic

"Phillip Harris" <phillip.harris1@xxxxxxx>
Yesterday 17:48

.

Subject: .	RE: [ukha_d] Home Highway... .
Category:

Yeah ... OK Colin, I can see this as a
way of protecting the users ego but
it doesn't help when paying an extortionate £40 a month for an archaic
64kbit service which doesn't work. Being told that nothing can be done
because it's a weekend and it's "probably an exchange fault - we can
get an
engineer to look at it next week" does little more than annoy me. I
bet
they'll be a damn sight quicker to complain if I send them three-quarters
of
a months payment for what may turn out to be three-quarters of a months
service.

I'm not happy that I've been forced to go to Home Highway anyway but
the
line quality out here "in the sticks" (in fact less than 2 miles
outside
Winchester) is so bad that on a decent US Robotics 56k modem I was
getting
1.7kbytes/sec average. To have to go to the expense of home highway to
get
any sort of reasonable connect and transfer speed and then to have to
resort
to digging out my old analogue modem just takes the biscuit.

Phil

> -----Original Message-----
> From: Colin Bradford [mailto:colin@xxxxxxx]
> Sent: 22 April 2001 15:37
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Home Highway...
>
>
> On Sun, 22 Apr 2001, Phillip Harris wrote:
>
> > About an hour ago I finally got through and reported the
fault
> to the Home
> > Highway fault desk, I was asked by the guy on the desk (who's
> name I didn't
> > take a note of much to my distress) to unplug the cable
between
> the ISDN TA
> > and the Home Highway wall box and swap it end to end as
> "sometimes you have
> > to let the signals go the other way down the cable"...
>
> Actually, I've asked people to do this. It's a polite way of
saying
> "make sure you've got the cable plugged in the right
connectors", and
> makes the user actually check. Normally, when you say "is it
plugged
> in?" you get "of course, do you think I'm an idiot?" as
the reply.
> Asking them to switch the cable round often clears the problem,
without
> the user having to tell you that they've plugged it in wrong.
>
> Cheers,
>
> Colin.
>
>
>
>
>
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