RE: Home Highway...

["Phillip Harris" <phillip.harris1@xxxxxxx>]

I swear to God that if the service level from this week is indicative of
what I should expect from BT and BT Internet then these guys can come back,
remove their kit and I'll go back to an analogue line and Virgin Internet!

I just checked back with BT Home Highway fault reporting and they have
confirmed that there is a fault at the exchange however they were unable to
effect a repair today so it's carry on with the analogue modem for now.
I've
just tried to connect to BT Internet some 20+ times via my analogue modem
and have been disconnected each time. I've tried to call the BT Internet 24
hour help line (at 50p a minute) and it's either engaged or simply rings
constantly with no answer.

I know that Keith works for BT and I had the greatest respect for them as a
company (I've always regarded the BT logo on a phone or service as implying
an air of reliability) but this sucks!

Sorry guys ... I have a steaming head cold and I'm not in the mood for this
today ... I was supposed to be uploading about 27 megs of data over this
afternoon and haven't been able to stay online for more than about 5
minutes!

Phil

> -----Original Message-----
> From: Keith Doxey [mailto:ukha.diyha@xxxxxxx]
> Sent: 22 April 2001 18:45
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Home Highway...
>
>
> Phil,
>
> see if you can connect to 08457 640000.
>
> DONT STAY CONNECTED BECAUSE IT IS LOCAL RATE.
>
> Thats the normal ISDN number. If you can then it proves your
> ISDN/HH kit is
> OK and he problem is with BTI.
>
> BTW. It took me 2 attempts to connect just now, the first time I was
> disconnected by the other end :-((
>
> Keith
>
> -----Original Message-----
> From: Phillip Harris [mailto:phillip.harris1@xxxxxxx]
> Sent: 22 April 2001 17:48
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Home Highway...
>
>
> Yeah ... OK Colin, I can see this as a way of protecting the users ego
but
> it doesn't help when paying an extortionate £40 a month for an archaic
> 64kbit service which doesn't work. Being told that nothing can be done
> because it's a weekend and it's "probably an exchange fault - we
> can get an
> engineer to look at it next week" does little more than annoy me.
I bet
> they'll be a damn sight quicker to complain if I send them
> three-quarters of
> a months payment for what may turn out to be three-quarters of a
months
> service.
>
> I'm not happy that I've been forced to go to Home Highway anyway but
the
> line quality out here "in the sticks" (in fact less than 2
miles outside
> Winchester) is so bad that on a decent US Robotics 56k modem I was
getting
> 1.7kbytes/sec average. To have to go to the expense of home highway to
get
> any sort of reasonable connect and transfer speed and then to
> have to resort
> to digging out my old analogue modem just takes the biscuit.
>
> Phil
>
> > -----Original Message-----
> > From: Colin Bradford [mailto:colin@xxxxxxx]
> > Sent: 22 April 2001 15:37
> > To: ukha_d@xxxxxxx
> > Subject: RE: [ukha_d] Home Highway...
> >
> >
> > On Sun, 22 Apr 2001, Phillip Harris wrote:
> >
> > > About an hour ago I finally got through and reported the
fault
> > to the Home
> > > Highway fault desk, I was asked by the guy on the desk
(who's
> > name I didn't
> > > take a note of much to my distress) to unplug the cable
between
> > the ISDN TA
> > > and the Home Highway wall box and swap it end to end as
> > "sometimes you have
> > > to let the signals go the other way down the cable"...
> >
> > Actually, I've asked people to do this. It's a polite way of
saying
> > "make sure you've got the cable plugged in the right
connectors", and
> > makes the user actually check. Normally, when you say "is it
plugged
> > in?" you get "of course, do you think I'm an
idiot?" as the reply.
> > Asking them to switch the cable round often clears the problem,
without
> > the user having to tell you that they've plugged it in wrong.
> >
> > Cheers,
> >
> > Colin.
> >
> >
> >
> >
> >
> > Your use of Yahoo! Groups is subject to
http://docs.yahoo.com/info/terms/
>
>





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