RE: Home Highway...

["Phillip Harris" <phillip.harris1@xxxxxxx>]

Nope ... I get "The computer you are dialling is not answering. Please
try
again later."

BT have said that it's likely to be a fault at the exchange end however
it's
got to be more than coincidental that our HH install took place on the 30th
March which is the day that we started getting messages backing up on our
Call Minder service. Now since the engineer visited the exchange and
attempted to resolve the problem with Call Minder at about 11:30 am
yesterday (the engineer phoned me on my mobile from the exchange whilst I
was out) I have been unable to connect to anything using HH!

Nothing has changed on my "Internet" PC here so it has to be the
HH kit at
the exchange end.

By the way Keith ... regarding your video + audio transmitters and
receivers. Is it possible to run several receivers (say in several bedrooms
and the living room) from a single transmitter in - what for me - would be
my home cinema room (i.e. what is now my garage)? In this way it would be
possible to watch a DVD in any room of the house.

Cheers

Phil

> -----Original Message-----
> From: Keith Doxey [mailto:ukha.diyha@xxxxxxx]
> Sent: 22 April 2001 18:45
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Home Highway...
>
>
> Phil,
>
> see if you can connect to 08457 640000.
>
> DONT STAY CONNECTED BECAUSE IT IS LOCAL RATE.
>
> Thats the normal ISDN number. If you can then it proves your
> ISDN/HH kit is
> OK and he problem is with BTI.
>
> BTW. It took me 2 attempts to connect just now, the first time I was
> disconnected by the other end :-((
>
> Keith
>
> -----Original Message-----
> From: Phillip Harris [mailto:phillip.harris1@xxxxxxx]
> Sent: 22 April 2001 17:48
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Home Highway...
>
>
> Yeah ... OK Colin, I can see this as a way of protecting the users ego
but
> it doesn't help when paying an extortionate £40 a month for an archaic
> 64kbit service which doesn't work. Being told that nothing can be done
> because it's a weekend and it's "probably an exchange fault - we
> can get an
> engineer to look at it next week" does little more than annoy me.
I bet
> they'll be a damn sight quicker to complain if I send them
> three-quarters of
> a months payment for what may turn out to be three-quarters of a
months
> service.
>
> I'm not happy that I've been forced to go to Home Highway anyway but
the
> line quality out here "in the sticks" (in fact less than 2
miles outside
> Winchester) is so bad that on a decent US Robotics 56k modem I was
getting
> 1.7kbytes/sec average. To have to go to the expense of home highway to
get
> any sort of reasonable connect and transfer speed and then to
> have to resort
> to digging out my old analogue modem just takes the biscuit.
>
> Phil
>
> > -----Original Message-----
> > From: Colin Bradford [mailto:colin@xxxxxxx]
> > Sent: 22 April 2001 15:37
> > To: ukha_d@xxxxxxx
> > Subject: RE: [ukha_d] Home Highway...
> >
> >
> > On Sun, 22 Apr 2001, Phillip Harris wrote:
> >
> > > About an hour ago I finally got through and reported the
fault
> > to the Home
> > > Highway fault desk, I was asked by the guy on the desk
(who's
> > name I didn't
> > > take a note of much to my distress) to unplug the cable
between
> > the ISDN TA
> > > and the Home Highway wall box and swap it end to end as
> > "sometimes you have
> > > to let the signals go the other way down the cable"...
> >
> > Actually, I've asked people to do this. It's a polite way of
saying
> > "make sure you've got the cable plugged in the right
connectors", and
> > makes the user actually check. Normally, when you say "is it
plugged
> > in?" you get "of course, do you think I'm an
idiot?" as the reply.
> > Asking them to switch the cable round often clears the problem,
without
> > the user having to tell you that they've plugged it in wrong.
> >
> > Cheers,
> >
> > Colin.
> >
> >
> >
> >
> >
> > Your use of Yahoo! Groups is subject to
> http://docs.yahoo.com/info/terms/
> >
> >
>
>
>
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>
>
>
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>