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RE: Home Highway...


  • To: ukha_d@xxxxxxx
  • Subject: RE: Home Highway...
  • From: Colin Bradford <colin@xxxxxxx>
  • Date: Sun, 22 Apr 2001 15:37:00 +0100 (BST)
  • Delivered-to: rich@xxxxxxx
  • Delivered-to: mailing list ukha_d@xxxxxxx
  • Mailing-list: list ukha_d@xxxxxxx; contact ukha_d-owner@xxxxxxx
  • Reply-to: ukha_d@xxxxxxx

On Sun, 22 Apr 2001, Phillip Harris wrote:

> About an hour ago I finally got through and reported the fault to the
Home
> Highway fault desk, I was asked by the guy on the desk (who's name I
didn't
> take a note of much to my distress) to unplug the cable between the
ISDN TA
> and the Home Highway wall box and swap it end to end as
"sometimes you have
> to let the signals go the other way down the cable"...

Actually, I've asked people to do this. It's a polite way of saying
"make sure you've got the cable plugged in the right connectors",
and
makes the user actually check. Normally, when you say "is it plugged
in?" you get "of course, do you think I'm an idiot?" as the
reply.
Asking them to switch the cable round often clears the problem, without
the user having to tell you that they've plugged it in wrong.

Cheers,

Colin.



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