RE: BT ISDN + BT Anytime

["Kaye, Mark" <mark.kaye@xxxxxxx>]

Title: RE: [ukha_d] BT ISDN + BT Anytime

> -----Original Message-----
> From: Ian Lowe [mailto:ian@xxxxxxx]
>
> just one thing I couldn't let pass!
>
> I didn't compare them to their compoetitors. I'm comparing them to
> McDonalds, or my Accountant, or the restaurant I ate in at
> the weekend,
> or Richer Sounds, or any of the other of the small handful of
> companies
> in the UK who provide good customer service!

OK, fair point, but I for one feel that BT provide very good customer service.  It is also very unfair to compare an organisation that does customer service over the telephone to one that can do it face to face.  The two are very different animals.

 
> point in case: If I am a residential analog customer, I can call 150
> from 8am till 8pm. If, OTOH, I am a HH customer, paying >much< more, I
> can only call from 8:30 till 6pm, coz that's the hours of the Home
> Highway team.
>
> more money for less service!!

No, better service.  You are getting digital communications now and the price is reflected in that!  Again, as the HH dept has to run entirely seperately from BT Analogue, including maintaining its own P&L accounts, perhaps they have calculated that to have the service priced appropriately they can only afford the reduced customer service hours.

M

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