RE: BT ISDN + BT Anytime

["Kaye, Mark" <mark.kaye@xxxxxxx>]

Title: RE: [ukha_d] BT ISDN + BT Anytime

> -----Original Message-----
> From: Phillip Harris [mailto:phillip.harris1@xxxxxxx]
> 
> Nope ... I don't reckon it's a rip-off as you put it ... the
> only issue I
> have with BT was that at the time of ordering I was told it
> included BT as
> my ISP and it didn't which is no great problem.

Aside from the misinformation you were given, BT would not be allowed to do this under the current regulatory climate!  It would be construed, to put it simply, as anti-competitive behaviour. Blame Oftel.

> Where I live our phone lines are very bad ... I mean real real bad. My
> transfer rates used to be in the order of 1.5 - 2.0
> kbytes/sec and I would
> have to try maybe four or five times to get online before
> being able to
> successfully connect.

BT are only 'required' to yield 9600bps (I believe) via analogue modems.  This is what is stipulated in the Universal Service Agreement.  Blame Oftel.

> The different departments of BT do not
> talk to each other
> it seems and I was bounced all over the place and over about
> 5 different
> phone numbers to simply try to find out whether my surftime
> registration had
> gone through!

Again, communication is not straightforward due to regulatory compliance.  It's no excuse but it does complicate matters.  Blame Oftel.

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