Re: Freeserve Time

["Mark McCall" <mark@xxxxxxx>]

> Mark, I remember you saying you'd signed up for Freeserves Freetime
service,
> now I've got my BT line, I've done the same.
>
> What's it like?

Don't even got here Stuart!!!!!!

It has got off to a terrible start!  The registration process informed us
it
would take 7 working days to setup.  I registered on the first night (the
20th April) and I STILL haven't been activated!!

There were 3 bank hols between me registering and today but we are into the
11th working day now!  I have been ringing the support staff on a daily
basis since last week and the story changes every day.  They "moved
the goal
posts" by saying it would now take 10 working days instead of the 7
quoted
as there was a huge backlog due to high demand.  However, they limited it
to
2000 registrations per day so there would be no chance of a back log!?

Since yesterday a few people have been activated.  Annoyingly some of these
people registered on the 23,24,25th April...days after me!  Look on this
newsgroup...
alt.internet.providers.uk.free

I phoned FS again 1st thing this morning.  After 20 minutes of engaged
tones
I finally got someone who will look into it and get back to me "maybe
sometime today".

Total shambles.

M.




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