RE: homevoice customer service

["Mark McCall" <mark@xxxxxxx>]

As I said on the forum Eamon...this seems incredible.

Anyone else got any experience with these people?

M.

>-----Original Message-----
>From:
>sentto-1109639-1767-967382765-mark=automatedhome.co.uk@xxxxxxx
>om
>[mailto:sentto-1109639-1767-967382765-mark=automatedhome.co.uk@xxxxxxx
>nelist.com]On Behalf Of Eamon O'Gorman
>Sent: Sunday, August 27, 2000 2:46 PM
>To: 'ukha_d@xxxxxxx'
>Subject: [ukha_d] homevoice customer service
>
>
>
>I have recently purchased homevoice, voice control software to run my
>homevision controller. However, while I am happy with the
>product, I am not
>too impressed with their "customer support". Have a look at
some recent
>emails that have been flowing back and forth and let me know what you
>think. (start from the bottom up as usual)
>
>Regards,
>
>Eamon
>
>
>
>
>
>Eamon,
>
>You are right, I think I am missing the point.  2.1 is not just an
>upgrade, it is the new version of HomeVoice software.  You can purchase
>2.1	and you'll never need 2.0.  I know the timing is really
>lousy for you
>but since it took Stephen almost two years to write we have
>customers that
>have been waiting three or more for the new version.  Is any of
>this making
>better sense?  I really hope you are able get something to work for
you.
>
>Lynn
>Eamon O'Gorman wrote:
>>
>> Thanks for the reply, but I think you may be missing the point. We
are
>> talking about an UPGRADE, here not giving away software for
>free. I have
>> already paid for your software.
>>
>> Regards,
>>
>> Eamon
>>
>> -----Original Message-----
>> From:	Applied Future Technologies, Inc.
>[SMTP:aft@xxxxxxx]
>> Sent:	Tuesday, August 22, 2000 3:32 AM
>> To:	eamonogorman@xxxxxxx
>> Subject:	Re: upgrade software ? installation code 282F4>KH
>>
>> Eamon,
>>
>> We simply could not afford to give away our software.  We had
>originally
>> thought about having the upgrade be free but the feedback we got
from
>> our customers was that we'd be crazy not to charge something.
>> Unfortunately, we can't please everyone with this decision.
>>
>> I understand your frustration though and I wish you all the best
in
>> pursuing other software.  I'm confident you'll come up with a
working
>> solution.
>>
>> All the best to you,
>> Lynn White
>>
>> Eamon O'Gorman wrote:
>> >
>> > I'm sorry about his, but I have to say I am not impressed
with the
>charge
>> > for the upgrade. I recently paid over 240 pounds Irish last
month for
>> > homevoice. To have to fork out more money on top of this so
>soon for an
>> > upgrade, to my mind is taking advantage. If you compare to
say,
>> homevision
>> > or many other home automation hardware and software
>suppliers, I think
>> you
>> > will find they offer instant and free upgrades over the
internet for
>all
>> > their existing customers (no matter how long ago they
purchased the
>> > product). In fact I have just upgraded my homevision
>software over the
>> > internet for free.
>> >
>> > I would have no problem in paying for an upgrade in a year
>or so, but
>to
>> be
>> > expected to pay again so soon is out of order.  And I assume
that I
>would
>> > be asked to fork out a similar amount again when you decide
>to upgrade
>to
>> > 2.2 when that comes out?.
>> >
>> >    I think I will be investigating some other software to use
in
>> > conjunction with homevision, as I am sure it will work out
>cheaper in
>the
>> > long term.. Looking at HAL2000, I see that it is only 300
dollars to
>> > purchase, and I can download an upgrade for free over the
internet.
>> Perhaps
>> > you should reconsider your upgrade policy.. I would
appreciate your
>> > comments..
>> >
>> > Eamon O'Gorman
>> >
>> > -----Original Message-----
>> > From:	Applied Future Technologies, Inc.
>[SMTP:aft@xxxxxxx]
>> > Sent:	Saturday, August 19, 2000 4:29 PM
>> > To:	eamonogorman@xxxxxxx
>> > Subject:	Re: upgrade software ? installation code 282F4>KH
>> >
>> > Eamon,
>> >
>> > The upgrade to HomeVoice 2.1 is $78.50 plus shipping.  It
includes an
>> > installation guide and user's guide.  You can purchase it
>through us, I
>> > just need your Visa or Master Card.
>> >
>> > Thank you for your interest,
>> > Lynn White
>> >
>> > Eamon O'Gorman wrote:
>> > >
>> > > -----Original Message-----
>> > > From:	Eamon O'Gorman [SMTP:eamonogorman@xxxxxxx]
>> > > Sent:	Monday, August 14, 2000 7:23 PM
>> > > To:	'Applied Future Technologies, Inc.'
>> > > Subject:	query, installation code 282F4>KH
>> > >
>> > > Hi,
>> > >
>> > >    I recently purchased homevoice version 2.0. Am I
entitled to an
>> > upgrade to 2.1 ?, and how do I go about upgrading.
>> > >
>> > > Regards,
>> > >
>> > > Eamon
>
>
>
>
>
>
>


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