homevoice customer service

[Eamon O'Gorman <eamonogorman@xxxxxxx>]

I have recently purchased homevoice, voice control software to run my
homevision controller. However, while I am happy with the product, I am not
too impressed with their "customer support". Have a look at some
recent
emails that have been flowing back and forth and let me know what you
think. (start from the bottom up as usual)

Regards,

Eamon





Eamon,

You are right, I think I am missing the point.  2.1 is not just an
upgrade, it is the new version of HomeVoice software.  You can purchase
2.1	and you'll never need 2.0.  I know the timing is really lousy for you
but since it took Stephen almost two years to write we have customers that
have been waiting three or more for the new version.  Is any of this making
better sense?  I really hope you are able get something to work for you.

Lynn
Eamon O'Gorman wrote:
>
> Thanks for the reply, but I think you may be missing the point. We are
> talking about an UPGRADE, here not giving away software for free. I
have
> already paid for your software.
>
> Regards,
>
> Eamon
>
> -----Original Message-----
> From:	Applied Future Technologies, Inc. [SMTP:aft@xxxxxxx]
> Sent:	Tuesday, August 22, 2000 3:32 AM
> To:	eamonogorman@xxxxxxx
> Subject:	Re: upgrade software ? installation code 282F4>KH
>
> Eamon,
>
> We simply could not afford to give away our software.  We had
originally
> thought about having the upgrade be free but the feedback we got from
> our customers was that we'd be crazy not to charge something.
> Unfortunately, we can't please everyone with this decision.
>
> I understand your frustration though and I wish you all the best in
> pursuing other software.  I'm confident you'll come up with a working
> solution.
>
> All the best to you,
> Lynn White
>
> Eamon O'Gorman wrote:
> >
> > I'm sorry about his, but I have to say I am not impressed with
the
charge
> > for the upgrade. I recently paid over 240 pounds Irish last month
for
> > homevoice. To have to fork out more money on top of this so soon
for an
> > upgrade, to my mind is taking advantage. If you compare to say,
> homevision
> > or many other home automation hardware and software suppliers, I
think
> you
> > will find they offer instant and free upgrades over the internet
for
all
> > their existing customers (no matter how long ago they purchased
the
> > product). In fact I have just upgraded my homevision software
over the
> > internet for free.
> >
> > I would have no problem in paying for an upgrade in a year or so,
but
to
> be
> > expected to pay again so soon is out of order.  And I assume that
I
would
> > be asked to fork out a similar amount again when you decide to
upgrade
to
> > 2.2 when that comes out?.
> >
> >    I think I will be investigating some other software to use in
> > conjunction with homevision, as I am sure it will work out
cheaper in
the
> > long term.. Looking at HAL2000, I see that it is only 300 dollars
to
> > purchase, and I can download an upgrade for free over the
internet.
> Perhaps
> > you should reconsider your upgrade policy.. I would appreciate
your
> > comments..
> >
> > Eamon O'Gorman
> >
> > -----Original Message-----
> > From:	Applied Future Technologies, Inc. [SMTP:aft@xxxxxxx]
> > Sent:	Saturday, August 19, 2000 4:29 PM
> > To:	eamonogorman@xxxxxxx
> > Subject:	Re: upgrade software ? installation code 282F4>KH
> >
> > Eamon,
> >
> > The upgrade to HomeVoice 2.1 is $78.50 plus shipping.  It
includes an
> > installation guide and user's guide.  You can purchase it through
us, I
> > just need your Visa or Master Card.
> >
> > Thank you for your interest,
> > Lynn White
> >
> > Eamon O'Gorman wrote:
> > >
> > > -----Original Message-----
> > > From:	Eamon O'Gorman [SMTP:eamonogorman@xxxxxxx]
> > > Sent:	Monday, August 14, 2000 7:23 PM
> > > To:	'Applied Future Technologies, Inc.'
> > > Subject:	query, installation code 282F4>KH
> > >
> > > Hi,
> > >
> > >    I recently purchased homevoice version 2.0. Am I entitled
to an
> > upgrade to 2.1 ?, and how do I go about upgrading.
> > >
> > > Regards,
> > >
> > > Eamon



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