Comfort installation problems...

["paul gordon" <paul_gordon@xxxxxxx>]

Sorry for posting to this list instead of the Comfort list - but the
Comfort
list seems to be disabled at the moment, and I seem to see most of the same
people on both this list and that one, so hopefully I'll still be reaching
out to the right people.....


A Plea for help!!

I'm currently having a whole world of problems with my Comfort installation
- or rather Raj from Optix systems is!... (Raj is the chap who was on TV
the
other evening in the item on the news about comfort, and is the installer
recommended to me by Andrew) Raj has now spent two whole days at my house,
each time until 9PM or so, and I think I've taken years off his life!!

Problems are as follows:

1) No phone function whatsoever - we cannot get comfort connected to the
line without breaking all internal phone function. - I have BT Highway
installed, and have an NTE5 master socket and an NTE9 digital access box.
All internal phones are on analogue line 1, the incoming line from the pole
goes into the NTE5, a cable then goes up to the NTE9 (the next bit is my
guess...) Which I believe "splits" the incoming line providing
any
combination of either 2 x analogue or 2 x 64K ISDN or 1 of each....
However,
the cable going out to the house phone sockets comes out of the NTE5 (So I
guess the line goes "up" to the NTE9, and then line A goes back
"down" to
the NTE5, where the cable then takes it off around the house?) We tried
various combinations of connecting Comfort to the Krone punch-down on the
NTE5, and plugging it in via an RJ11 (or is it 12?) to the line A socket on
the NTE9... Whenever we got to a position where Comfort could dial out
(which we verified) internal phones were disconnected from the line (no
dial
tone, do not ring on an incoming call). At no point were able to get an
internal phone to sign in (but I could get my mobile to sign in...)
QUESTION: Does anyone have Comfort connected to an analogue line on a BT
Home highway installation?, can we verify that this is possible?, and if
so,
how should it be connected??

2) When disarming from night mode, (or trying to), the keypad locks out,
(only buttons 4, 5, and 6 are active on the Kompad), night mode cannot be
de-activated, and once the timeout period has expired, the alarm goes off.
In fact, if memory serves, I believe we experienced several instances where
the Kompad would "lock out" in this way (every button EXCEPT 4,
5, & 6 seem
inoperative). Also, this is usually accompanied by endless repetitions of
"Invalid code, call engineer to reset" being announced by the
Kompad....

3) The outside door station... When the button on the outside doorstation
is
pressed, sound that I can only describe as being akin to an early eighties
space-invaders machine emanates from the internal Kompad, and continues to
do so until the sign-in code is entered.


Raj has checked, and double-checked (and in most cases triple-checked) all
the cabling to all the sensors and both the doorstation & the Kompad,
and is
certain that everything is as it should be, he has also tried (to no avail)
installing a remote expansion panel with a secondary PSU in case power
demand was causing errors. Finally, he has checked the programming (using
CS-Express), and is pretty confident that all is OK there as well. -
Although Raj admits he is more familliar with programming the system via
the
Kompad....
He left my house last night about 20 years older than when he arrived,
having finally admitted defeat, and he is not even certain that the Panel
is
verifiably OK - He's at the point of suspecting faulty hardware...


Can anyone please offer any insights (Andrew?...) - Raj is an experienced
professional installer of this system, and even he is totally unable to
commssion it to a state where I have any confidence in it whatsoever -
Currently it is just sitting there not being used - I cannot trust it
enough
to arm it in either night or away mode....

:-(((((((((((((((

As always, any assistance much appreciated..

Cheers all

Paul Gordon.

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