Re: A Salutory tale...

["Mike Huggins" <mikeh@xxxxxxx>]

If I were you I would call them up at 9am tomorrow and CANCEL the order, at
the same time DEMANDING that they credit your card for any and all amounts
cleared. I would also ensure that you get the person's name who you are
speaking to, and pregerably speak to the manager personally. They should
NOT
have cleared your card anyway, as it goes against the accepted rule - as
specified by the card companies - that you only clear the card when you
actually SHIP the goods.

They entered in at least contract with you when they gave definate dates
(even though that spanned a week). They have therefore broken that
contract.
It is also possibily illegal for them to advertise that they have it
available for "next day delivery".

I would also send them a Registered Letter also confirming the cancellation
and a request that you get confirmation in writing by a specified date
(within 2-3 days)

I would then go and buy it at the other place and pay £5 more

This way, you will at least STOP them making any profit out of you and give
the profit to the next supplier who sounds like he deserves it more.

Unless you see a REAL e-commerse system, which can give REAL stock figures
(ie: 10 in stock, or whatever), you can never be sure whether their system
is a proper e-commerse program. Simply displaying a product and letting you
order it is easy. But setting up a proper system is somewhat more difficult
and at the very least requires a 24 net connection (leased line), plus an
NT
server, and an ODBC compliant database. All of these things sound a little
beyond the company you chose.

Oh well...

Hope you sort it out

Good luck

Mike




----- Original Message -----
From: paul gordon <paul_gordon@xxxxxxx>
To: <comfort@xxxxxxx>; <ukha_d@xxxxxxx>
Cc: <sales@xxxxxxx>
Sent: 11 November 1999 17:47
Subject: [ukha_d] A Salutory tale...


> All, not strictly HA or comfort related, but nonetheless, possibly of
> interest to any of you into Home Cinema...
>
> I thought I'd let you all know about the EXTREMELY bad service I have
> received (and am continuing to receive) from AV-Store
(www.av-store.co.uk).
>
> 14 days ago, following extensive price research I tracked down the
cheapest
> price on the Sony STR-DB930 to AV-store, at £388 inc VAT.
> Their website plainly stated that delivery on this item was next day,
> implying that they had stock available for immediate dispatch.
>
> I ordered it online on Thursday 28th October, specifying (and
expecting)
> delivery the following day. - I had arranged to take the Friday (29th
Oct)
> off work to receive several deliveries.
>
> Naturally, the only thing I actually received from them on the 29th
was a
> phone call stating that they did NOT actually have any stock of the
item,
> and that delivery would be "in about a week"
>
> Several days later, on the Tuesday (2nd Nov) I called them again for
an
> update, and was referred to the depot on another number. On contacting
the
> depot, I was informed that they were receiving a shipment of 50 of
these
> units the following Friday (5th Nov), and that they would be turned
around
> and dispatched "early next week". - That quite plainly
implies between
> Monday 8th - Wednesday 10th Nov).
>
> Wednesday 10th has come & gone, and I still have not had my goods,
nor any
> phone calls from them. undeterred, I have attempted to call them again
today
> (Thursday 11th) - I have tried to call the depot every 5 minutes for
about
3
> hours, and intermittently for another 3 hours - probably a good 40 or
so
> phone call attempts - all unsuccessfull, their depot is just not
answering
> the phone. I _have_ been able to contact them on the sales number, and
have
> done so on two seperate occasions today, each time asking for, and
being
> promised a call back to give me a straight answer. Needless to say, I
have
> recieved no phone calls from them. The second time I spoke to them (at
about
> 3:30PM) I expressed my annoyance, and requested (and was promised) a
call
> back by 5PM at the latest. As already mentioned, I did not get any
such
call
> back, so I called them a 3rd time today at 5:05PM, only to get an
answering
> machine telling me the office was closed for the day.
>
> So, my alleged "next day" order, is now 14 days overdue, and
I still
cannot
> get a straight answer out of them telling me when they might feel like
they
> can be bothered to deliver my goods. - I get the distinct impression
that
> these people are a bunch of cowboys or rip-off merchants. Fortunately,
> having paid by credit card, I expect I shall be covered by insurance
for
the
> amount should it prove necessary to reclaim.
>
> Based on my experience to date, I would vigorously urge all of you to
> excercise extreme caution should you ever consider using them. (I
would
NOT
> recommend that you use them at all!!) - If I had selected the next
cheapest
> supplier, it would only have cost £5 more, and I would have had it a
week
> ago. (I have probably already spent that £5 difference on phone
calls).
>
> I guess the lesson to be learned here is that the cheapest price is
not
> always a good thing - especially if quality and service have been
sacrificed
> to achieve it.
>
> One day, my amplifier will come......(singing...)    :-((
>
> Regards all.
>
> Paul Gordon.
>
>
>
> ______________________________________________________
>
>
------------------------------------------------------------------------
> Looking for the hottest sports memorabilia or sporting goods
> specials? eBay has thousands of trading cards, sports autographs
> and collectibles.You never know what you might find at eBay!
> http://clickhere.egroups.com/click/1143
>
>
> -- eGroup Home: http://www.egroups.com/group/ukha_d/?m=1
> -- Free email groups at eGroups.com
>
>
>



------------------------------------------------------------------------
A shopper’s dream come true! Find practically anything on earth at eBay!
Come and browse the more than 2 million items up for bid at any time.
You never know what you might find at eBay!
http://clickhere.egroups.com/click/1140

-- Check out your eGroup's private Chat room
-- http://www.egroups.com/ChatPage?listName=ukha_d&m=1